Terms & Conditions

Welcome to YAHWEHKART, an online e-commerce platform operated by Perfect E Mart having its registered office at Tirumanagalam, Madurai.

YAHWEHKART provides users with access to an online marketplace where they can browse, search, and purchase fashion products, beauty and personal care items, and other merchandise offered on the platform. Users can create accounts, place orders, track deliveries, manage wishlists, write reviews, and use other services made available through the website and related applications.

By accessing, browsing, or using YAHWEHKART (including the website, mobile applications, and any related services), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, you must not use the platform.

These Terms constitute a legally binding agreement between you (the "User") and YAHWEHKART. Please read them carefully before using our services.

To use YAHWEHKART, you must be legally capable of entering into binding contracts under the applicable laws of India. By using the platform, you represent and warrant that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You possess the legal authority and capacity to enter into these Terms
• If you are under 18, you must use the platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms
• You are not prohibited from using the platform under any applicable law

YAHWEHKART reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion if it determines that a user does not meet the eligibility requirements or has violated these Terms.

To access certain features of YAHWEHKART, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security of your account credentials, including passwords and OTPs
• Not share your account credentials with any third party
• Immediately notify YAHWEHKART of any unauthorized use of your account or any other breach of security
• Accept responsibility for all activities that occur under your account

You are solely responsible for maintaining the confidentiality of your account information and for all activities conducted through your account. YAHWEHKART will not be liable for any loss or damage arising from your failure to protect your account credentials.

YAHWEHKART reserves the right to suspend or terminate your account if we suspect fraudulent activity, provision of false information, violation of these Terms, or any other legitimate concern regarding account security or misuse.

When using YAHWEHKART, you agree to use the platform in accordance with these Terms and all applicable laws and regulations. You must not:

• Use the platform for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of the platform, other user accounts, or computer systems
• Interfere with or disrupt the platform's servers, networks, or security measures
• Introduce viruses, malware, or other malicious code that could harm the platform or its users
• Scrape, harvest, or collect data from the platform using automated means without prior written permission
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Violate the intellectual property rights of YAHWEHKART or any third party
• Engage in fraudulent activities, including the use of stolen payment methods or false identities
• Abuse promotional offers, coupons, discounts, or referral programs
• Submit false, misleading, or fake reviews, ratings, or feedback
• Attempt to manipulate product rankings, search results, or reviews

YAHWEHKART reserves the right to investigate and take appropriate legal action against anyone who violates these usage restrictions, including reporting violations to law enforcement authorities.

YAHWEHKART strives to provide accurate and up-to-date information regarding products listed on the platform, including descriptions, specifications, images, pricing, and availability.

However, we do not warrant that product descriptions, images, or other content on the platform are accurate, complete, current, or error-free. Product images are for illustrative purposes and may differ from the actual product due to:

• Photography lighting and techniques
• Display screen settings and color reproduction variations
• Natural variations in product materials, finishes, and colors
• Manufacturer changes to product design or packaging

Prices and availability of products are subject to change without notice. While we make every effort to ensure accuracy, typographical errors, inaccuracies, or omissions may occur. YAHWEHKART reserves the right to correct any such errors and to update product information at any time without prior notice.

If a product is incorrectly priced due to an error, YAHWEHKART reserves the right to cancel the order and refund any amount paid, even if the order has been confirmed.

All prices displayed on YAHWEHKART are in Indian Rupees (INR) unless otherwise specified. The total amount payable includes:

• Product price as displayed at the time of order placement
• Applicable taxes (GST and other statutory levies as required by law)
• Shipping and delivery charges (if applicable)
• Any other charges specifically communicated during checkout

Discounts, promotional offers, and coupon codes are subject to specific terms and conditions as communicated at the time of the offer. YAHWEHKART reserves the right to modify or withdraw promotional offers at any time.

Payment for orders must be made using the payment methods available on the platform at the time of purchase. YAHWEHKART uses secure third-party payment gateways to process transactions. By making a payment, you authorize YAHWEHKART and its payment partners to charge the selected payment method.

In case of pricing errors, technical issues, or fraudulent transactions, YAHWEHKART reserves the right to cancel orders and issue refunds as appropriate.

When you place an order on YAHWEHKART, you are making an offer to purchase the selected products subject to these Terms. Adding products to your cart does not constitute a confirmed order.

An order is considered confirmed only when:

• Payment has been successfully authorized and processed
• You have received an order confirmation communication from YAHWEHKART
• The product is available and ready for dispatch

YAHWEHKART reserves the right to accept or reject any order at its sole discretion. Orders may be cancelled by YAHWEHKART for reasons including but not limited to:

• Product unavailability or stock limitations
• Pricing errors or technical issues
• Suspected fraudulent or unauthorized transactions
• Inability to verify customer information
• Delivery restrictions to certain locations
• Violation of these Terms or applicable laws

If your order is cancelled by YAHWEHKART, you will be notified via email or SMS, and any amount paid will be refunded to the original payment method within the specified timeframe.

YAHWEHKART accepts various payment methods to provide convenience and flexibility. Payment options may include:

• Credit cards and debit cards
• Net banking
• Digital wallets and UPI
• Cash on Delivery (where available)
• Other payment methods as made available from time to time

Payment processing is handled through secure third-party payment gateways. YAHWEHKART does not store your complete credit card or debit card information. Payment information is encrypted and processed in accordance with industry-standard security protocols.

By providing payment information, you represent and warrant that:

• You are authorized to use the selected payment method
• All payment information provided is accurate and current
• Sufficient funds or credit are available to complete the transaction

In case of payment failure, declined transactions, or insufficient funds, your order may not be processed. YAHWEHKART is not responsible for any charges, fees, or penalties imposed by your bank or payment provider.

YAHWEHKART reserves the right to take appropriate action, including legal proceedings, against users involved in fraudulent transactions or payment-related misconduct.

YAHWEHKART will make reasonable efforts to deliver products within the estimated delivery timeframe communicated at the time of order placement. Delivery timelines are estimates and may vary based on:

• Product availability and location
• Delivery destination and accessibility
• Shipping method selected
• Weather conditions and natural disasters
• Public holidays and local events
• Unforeseen circumstances beyond our control

Shipping charges, if applicable, will be clearly communicated during the checkout process. Some products may qualify for free delivery based on order value or promotional offers.

You are responsible for providing accurate and complete delivery address information. YAHWEHKART will not be liable for delivery delays or failures resulting from:

• Incorrect, incomplete, or invalid delivery addresses
• Failure to respond to delivery attempts
• Unavailability of recipient at the delivery location
• Access restrictions or security protocols at the delivery location

In case of failed delivery attempts, our delivery partner will make reasonable efforts to contact you. If delivery cannot be completed after multiple attempts, the order may be returned, and applicable charges may apply.

Order tracking information, where available, will be provided via email or SMS. You can also track your order through your YAHWEHKART account.

You may cancel your order before it has been shipped by accessing your YAHWEHKART account or contacting customer support. Cancellation requests are subject to acceptance by YAHWEHKART.

Cancellation may not be possible once the order has been shipped or is out for delivery. In such cases, you may need to follow the returns process after receiving the product.

If an order is cancelled before shipment, any amount paid will be refunded to the original payment method within the specified timeframe, subject to verification and processing.

YAHWEHKART reserves the right to cancel orders for reasons stated in Section 6 (Orders). In such cases, you will be notified, and appropriate refunds will be processed.

Returns and refunds are governed by the applicable YAHWEHKART Returns & Refund Policy. By making a purchase, you agree to be bound by the terms of that policy.

Products may be eligible for return within the specified return window, subject to the following general conditions:

• Product must be unused, unworn, and in its original condition
• Original tags, labels, and packaging must be intact
• Return must be initiated within the applicable return period
• Product must not fall under non-returnable categories
• Proof of purchase must be provided

Certain product categories may have specific return restrictions, including but not limited to:

• Personal care and hygiene products
• Intimate apparel and innerwear
• Perishable items
• Products marked as non-returnable
• Gift cards and promotional items

If you receive a damaged, defective, or incorrect product, you must notify YAHWEHKART within the specified timeframe. We will arrange for a return or replacement as appropriate.

Refunds will be processed to the original payment method within [TIMEFRAME] business days after the returned product is received and inspected. Shipping charges paid at the time of purchase may not be refundable unless the return is due to an error on the part of YAHWEHKART.

For complete details, please refer to our Returns & Refund Policy.

YAHWEHKART may allow users to submit reviews, ratings, comments, feedback, suggestions, and other content ("User Content"). By submitting User Content, you grant YAHWEHKART a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, and display such content across the platform and related channels.

When submitting User Content, you represent and warrant that:

• You own or have the necessary rights to the content you submit
• The content is accurate, genuine, and based on your personal experience
• The content does not violate any third-party rights or applicable laws
• The content is not misleading, false, defamatory, or malicious

You must not submit User Content that:

• Contains offensive, abusive, or inappropriate language
• Violates intellectual property rights of any third party
• Promotes illegal activities or products
• Contains spam, advertising, or promotional material
• Includes personal information of others without consent
• Is created through incentivized or compensated means without disclosure
• Attempts to manipulate product rankings or mislead other users

YAHWEHKART reserves the right to review, edit, or remove User Content that violates these Terms or is otherwise objectionable, without prior notice and without liability.

You acknowledge that YAHWEHKART does not endorse or verify User Content, and opinions expressed in User Content are those of individual users and do not reflect the views of YAHWEHKART.

All content and materials available on YAHWEHKART, including but not limited to text, graphics, logos, button icons, images, audio clips, video content, data compilations, software code, and the overall design and functionality of the platform (collectively, "Platform Content"), are the property of YAHWEHKART or its content suppliers and are protected by applicable intellectual property laws, including copyright, trademark, and other proprietary rights.

The YAHWEHKART name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks or registered trademarks of YAHWEHKART or its affiliates. You must not use such marks without the prior written permission of YAHWEHKART.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform and Platform Content solely for your personal, non-commercial use in accordance with these Terms. This license does not include any right to:

• Reproduce, duplicate, copy, or exploit any portion of the platform for commercial purposes
• Modify, create derivative works from, or reverse engineer any Platform Content
• Download (other than page caching) or copy Platform Content for commercial use
• Use data mining, robots, or similar automated data gathering or extraction tools
• Frame or mirror any portion of the platform without express written authorization

Any unauthorized use of Platform Content or trademarks may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

If you believe that any content on the platform infringes your intellectual property rights, please contact us at [GRIEVANCE OFFICER EMAIL] with detailed information, including proof of ownership and location of the allegedly infringing content.

Your privacy is important to us. The collection, use, storage, and protection of your personal information are governed by the YAHWEHKART Privacy Policy, which is incorporated into these Terms by reference.

By using YAHWEHKART, you consent to the collection and use of your information as described in our Privacy Policy.

The Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have regarding your information. Please review the Privacy Policy carefully.

YAHWEHKART may use or integrate third-party services to provide certain functionalities, including but not limited to:

• Payment processing and payment gateways
• Shipping and logistics services
• Analytics and tracking tools
• Customer support platforms
• Marketing and communication tools

Your use of such third-party services may be subject to the terms and conditions and privacy policies of those third parties. YAHWEHKART is not responsible for the content, policies, or practices of third-party services.

The platform may contain links to external websites or resources that are not owned or controlled by YAHWEHKART. We provide these links for your convenience, but we do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites or services you visit.

YAHWEHKART and its services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, YAHWEHKART disclaims all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of any content on the platform
• Warranties that the platform will be uninterrupted, secure, or error-free
• Warranties regarding the results obtained from using the platform
• Warranties that defects will be corrected

YAHWEHKART does not warrant that:

• The platform will meet your specific requirements or expectations
• Access to the platform will be uninterrupted or free from technical issues
• Information obtained through the platform will be accurate or reliable
• The quality of products or services will meet your expectations
• Errors or defects in the platform will be corrected

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you.

To the fullest extent permitted by applicable law, YAHWEHKART, its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Service interruptions or delays
• Loss resulting from unauthorized access to your account or data
• Errors or inaccuracies in content
• Any other losses arising out of or related to your use of the platform

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, even if YAHWEHKART has been advised of the possibility of such damages.

In no event shall YAHWEHKART's total liability to you for all claims arising out of or related to the use of the platform exceed the amount you paid to YAHWEHKART in the twelve (12) months preceding the claim, or INR 1,000, whichever is greater.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.

You agree to defend, indemnify, and hold harmless YAHWEHKART, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the platform
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any rights of a third party, including intellectual property rights
• Any User Content you submit or make available through the platform
• Any fraudulent or illegal activities conducted through your account

YAHWEHKART reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with YAHWEHKART in asserting any available defenses.

YAHWEHKART reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the platform or your account, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable laws
• Suspected fraudulent, abusive, or illegal activity
• Repeated customer complaints or chargebacks
• Provision of false or misleading information
• Abuse of promotional offers or referral programs
• Unauthorized use of another person's account or payment information
• Any conduct that YAHWEHKART deems harmful to the platform or other users

Upon termination, your right to use the platform will immediately cease. YAHWEHKART may also cancel any pending orders and issue refunds as deemed appropriate.

You may terminate your account at any time by contacting customer support. Upon termination by you, YAHWEHKART will deactivate your account, but certain information may be retained as required by law or for legitimate business purposes.

The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, and limitations of liability.

YAHWEHKART reserves the right to modify, update, or revise these Terms at any time, at its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes to these Terms will be communicated through one or more of the following methods:

• Posting a notice on the platform
• Sending an email notification to your registered email address
• Displaying a notification when you log in to your account

Your continued use of YAHWEHKART after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the platform.

We encourage you to review these Terms periodically to stay informed about any updates.

These Terms and your use of YAHWEHKART shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts located in [INSERT JURISDICTION], India.

Before initiating any formal legal proceedings, we encourage you to contact our customer support or grievance officer to resolve disputes amicably.

In accordance with the Information Technology Act, 2000 and rules made thereunder, YAHWEHKART has appointed a Grievance Officer to address any grievances or concerns you may have regarding the platform or these Terms.

You may contact us for any questions, concerns, or complaints related to the platform, your account, orders, or these Terms. We strive to respond to all inquiries within a reasonable timeframe.

General Provisions

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

YAHWEHKART's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms constitute the entire agreement between you and YAHWEHKART regarding your use of the platform and supersede any prior agreements or understandings.

You may not assign or transfer these Terms or any rights granted hereunder without YAHWEHKART's prior written consent. YAHWEHKART may assign these Terms without restriction.

Thank you for choosing YAHWEHKART. We are committed to providing you with a secure, convenient, and enjoyable shopping experience.